Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Santa Ana, California

Received New Damaged Watch SHOP HQ

Invicta - Received New Damaged Watch SHOP HQ
Invicta - Received New Damaged Watch SHOP HQ - Image 2
Invicta - Received New Damaged Watch SHOP HQ - Image 3
Invicta - Received New Damaged Watch SHOP HQ - Image 4
Invicta - Received New Damaged Watch SHOP HQ - Image 5
Invicta - Received New Damaged Watch SHOP HQ - Image 6
I ordered a Reserve Subaqua watch and received product the exterior of the box looked fine, when i opened it it was full of dirt and damage to the box on the inside. As for the watch it came with scratches on the metal strap. it had the protective cover over the bezel but had dirt between the bezel and the protector. This isn't the first time I've received a damage watch no more I'm done.
View full review

User's recommendation: Look at everything closely and send back right away Calling doesn't Help.

Robert K Zfp

Unused watch has #9 triangle dislodged from watch face.

Invicta - Unused watch has #9 triangle dislodged from watch face.
I feel that my question was not addressed. I wanted to see if the watch company would fix or replace the watch since it was not in good repair when I received it. I didnt want an evaluation of the condition which was obvious even to my untrained eye, or its present value or resale value. Whatever you charged me was not worth the money or my time on the phone.
View full review
Pros:
  • Nice

Preferred solution: Replace or repair I can’t use the watch as is. The money I lost is the price that I paid.

User's recommendation: Figure it out on your own.

Anonymous
map-marker Chicago, Illinois

Lacklustre service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Invicta charged me more for shipping than I selected. Did not realize this until I reviewed the invoice. I called for assistance. After multiple attempts I reached an agent who explained why I could not get a refund on the shipping costs. The amount was not worth engaging. Dropped the issue. STILL WAITING for fast delivery. Overall impression, somewhat decent companylacklustre service. Probably would not buy from them again.
View full review

User's recommendation: There are better companies and better watches to choose from.

Ambar C Ksg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Queens, New York

Me gusta la compaΓ±Γ­a y los productos pero la entrega con ups es una porquerΓ­a

ME llegΓ³ un mensaje diciendo que no me podΓ­an entregar porque no me encontraba pero aquΓ­ nadie ha tocado la puerta UPS es un mal servicio de Delivery espero que ue regresan hoy mismo me gusta invicta pero deberΓ­an usar otro Servicio de envΓ­os ya me ha pasado lo mismo cuando pido a otras empresas y me envΓ­an con ellos
View full review
Anonymous
map-marker Atlanta, Georgia

Broken merchandise

I ordered a Dallas Cowboy Invicta men's watch. I received a Invicta Buffalo Bills watch today, which was not only the wrong watch but was also missing one of the adjustment screws and the hands could not be set because they are broken. Invicta takes your money then shops broken merchandise. I am pissed..
View full review
Shakyra Fkq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Pissed store lying

After being a loyal customer since 2018, 3 of

my 7 watches are falling apart. I took one in for a battery, a Hydromax, and the store rep told me we cant pressure test the watch.

The machine has been broken for a while.

I then asked ok, if no pressure test and the watch leaks, its on Invicta. Of course no they said. The manager tells me we never have done that at this store, you need to go to NY.

I then produce my receipt for a lifetime battery replacement plan. That doesn't work anymore, it will be $35.

I called 2 other stores in neighboring MD and they will honor everything.

DE needs people and training.

Bad management, not just at the store,

But whoever trained DE.

Stay away.

My Venom hands are falling off, and my Rally has quit completely. 3 and 5

Years old respectively.

I am in the process of selling all of my Invicta except for my 2 automatics

View full review
Pros:
  • Pretty
Cons:
  • Quality

Preferred solution: Apology

User's recommendation: But something else. To shiny and no depth

Resolved
Twenty T

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Resolved: My deliveries went to wrong address.

Updated by user Jul 05, 2023

Company resolved the issue.

Original review Jun 05, 2023
1.) Two deliveries I purchased went to New Jersey instead of my purchase delivery address. 2.) I am just waiting to see if they resolved my complaint.
View full review

User's recommendation: Make sure delivery address is correct before purchasing from Invicta.

Kashi K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Central, Central And Western District

Refund isuues and complaint re customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order no. 192928 Hi I am a loyal customer of Invicta and owning a dozen watches. I am very disappointed with your product. I bought x2 straps and received 1 strap which is damage and full of scratch .(Order no. 192928) After few days attempts of email(not getting any reply back), I received email tht my money had been refunded. I had check my card and have not yet received any refund amount. I had send email to few of your department but no one is replying me back regarding my refund of USD62.84 Please help me re the matter Looking forward to your reply. Thank you Your loyal disappointed customer Khan
View full review
Usha K Uct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

ORDER # 100766**** I have returned the watch a week before and waiting for the refund . Please update the status of my refund Usha Kannan
View full review
Loss:
$9
Pros:
  • Designs are amazing
Cons:
  • Some watches are too heavy

Preferred solution: Full refund

User's recommendation: Great price and designs

Joseph M Dkh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuala Lumpur, Kuala Lumpur

100756**** not delivered

I've called invicta three times and was h8ngup 9n everytime. Stil no update on my missed delivery. Xmas presents not delivered! Horrible customer service Invicta!!! Joseph McGinnis Jm668w@***.net 469389**** 18777 Midway rd #412 Dallas Texas 75287
View full review
Loss:
$309

Preferred solution: Deliver product or service ordered

User's recommendation: 100756****

Anonymous
map-marker Dallas, Texas

100756**** not delivered

Invicta, This is way out of hand. First you shipped the order to San Fransico instead of Frisco, Texas. Then you told me you would be creating a new invoice to ship it to: Then you tried to ship it to an address taht does not exist: 17818 Sunflower Way Frisco, Texas, 75033 United States What is going on? I have not received order# 100756****. Joseph McGinnis 18777 Midway rd #412 Dallas Texas 75287 But it still has not arrived. Please contact me with an update. Joseph McGinnis Jm668w@***.net 469389****
View full review

User's recommendation: Invicta, This is way out of hand. First you shipped the order to San Fransico instead of Frisco, Texas. Then you told me you would be creating a new invoice to ship it to: Then you tried to ship it to an address taht does not exist: 17818 Sunflower Way Frisco, Texas, 75033 United States What is going on? I have not received order# 100756****. Joseph McGinnis 18777 Midway rd #412 Dallas Texas 75287 But it still has not arrived. Please contact me with an update. Joseph McGinnis Jm668w@***.net 469389****

David B Asj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Buyer should beware

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Although the watches are absolutely, without a doubt, superb, the band on my watch, which is just rubber, needs two loops to hold the strap on, the band itself is in perfect condition, as is the watch for that matter, as I dont even wear it much, but those loops dry rotted and snapped. I contacted the company and they said they wont sell loops, but theyll sell me a new band for $67! $67 for a rubber band! What are you people smoking? Ill easily find a solution someplace else.
View full review
Pros:
  • Great watches in general
Cons:
  • And really atrocious customer service
  • Garbage arm bands

Preferred solution: 2 silly rubber band loops for the watchband

User's recommendation: No, that while you are purchasing a great watch, it comes with a really *** customer service

Anonymous
map-marker Roanoke, Virginia

Status of an order

I still dont have my watch that I have paid for nor do I have any emails tracking the shipment this is after paying with Affirm at checkout
View full review

User's recommendation: Do not use Affirm for payment

Timika Uyo
map-marker Buffalo, New York

Been on the phone for over an hour trying to make a request to order two watches

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Your phone service SUCKS!!! WANTED TO MAKE A PURCHASE OVER AN HOUR AGO. HAVE YET TO GET ANY SATISFACTION!! YOUR AUTOMATED PHONE SERVICE LEAVES A LOT TO BE DESIRED TO SAY THE LEAST. LOVE INVICTA WATCHES BUT YOUR SYSTEM HAS DROPPED THE BALL. LOVE YOUR WATCHES OR NOT THINGS BETTER CHANGE OR I WILL BE LOOKING ELSEWHERE. Great product phone automation leaves a lot to be desired discourages a lot of potential customers
View full review

User's recommendation: Product is outstanding phone system to order leaves a lot to be desired and can discourage a lot of potential customers.

1 comment
Guest

Don’t buy them!!!!!!! You’ll regret it.

James D Wpk
map-marker Saint Louis, Missouri

314-610-****

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I still haven't heard from invicta about the wrong product they sent me! I need return receipts so I can get my refund!
View full review

Preferred solution: Full refund

Noah C Mrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Watch was broke on arrival

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My watch I ordered arrived broke which is no big deal I understand that things happen but just trying to get ahold of customer service of the site I bought it from or trying to get ahold of invicta is quite literally impossible. I've tried all day throughout all their business hours and I still can't get ahold of anyone at all. I'd just like my watch which I payed 500 dollars for to either be replaced with a working one or fix the one that I received that's all I want. So far not to impressed with INVICTA!
View full review
Pros:
  • Looks good
Cons:
  • I believe craftsmanship sucks
  • Bad customer service

Preferred solution: Let the company propose a solution

User's recommendation: Don't buy from this company

About

Related Companies

Glycine Watch

Summary

The Invicta Watch Group is a large manufacturer and distributor of , United States of America. Invicta offers a broad range of watches. There are more than 30 diverse collections. The company accepts returns for a full refund within 14 calendar days of purchase. To receive a refund, buyers must return an item in its original, undamaged condition, with the original box, warranty, and paperwork. nvicta Customer Service Team is available by phone and by fax Monday – Friday from 9 a.m. to 5 p.m. EST. T

Invicta reviews and complaints

Invicta is ranked 211 out of 1476 in Jewelry and Accessories category

Area Served

USA, Canada

Payment Methods

PayPalVISAMasterCard

Brands Related to Invicta

Glycine Watch reviews and complaints

Glycine Watch

0 Reviews

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article